Shipping policy

SHIPPING POLICY

Thank you for shopping with Lash Alchemy. We carefully pack every order to ensure your professional products arrive safely and ready for use.

WHERE WE SHIP

This website currently accepts orders for delivery within:

Australia
New Zealand

For orders outside Australia and New Zealand, please shop through our international stockist, Bella Beauty Professional.

Orders placed through Bella Beauty Professional are processed and fulfilled independently and are subject to their shipping, returns and customer service policies.

ORDER PROCESSING

Orders are generally processed and dispatched within 1 to 3 business days.

Orders placed on weekends or Australian public holidays will begin processing on the next business day.

During launches, promotions, sales and peak periods, dispatch may take slightly longer. We appreciate your patience while our team carefully prepares your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

AUSTRALIAN SHIPPING

Shipping options and applicable costs will be displayed at checkout based on your delivery address and order.

Delivery timeframes begin after your order has been dispatched. They are estimates only and may vary depending on your location, courier delays, public holidays and periods of high demand.

Express shipping speeds up the delivery service after dispatch. It does not shorten our order processing time.

NEW ZEALAND SHIPPING

Shipping costs for New Zealand orders will be calculated and displayed at checkout.

New Zealand customers are responsible for any customs duties, import taxes, processing fees or other charges applied by local authorities.

Lash Alchemy does not control these charges and cannot confirm their value before an order is placed.

Customs processing may also affect the estimated delivery timeframe.

INTERNATIONAL ORDERS OUTSIDE AUSTRALIA AND NEW ZEALAND

Lash Alchemy does not currently fulfil orders to countries outside Australia and New Zealand through this website.

Customers in all other countries can purchase Lash Alchemy products through Bella Beauty Professional.

Please contact Bella Beauty Professional directly regarding international availability, delivery timeframes, shipping charges, taxes and customs requirements.

ORDER TRACKING

Tracking details will be emailed to the address provided at checkout once your order has been dispatched.

Please allow time for the courier’s tracking system to register your parcel. Tracking information may not update immediately after the shipping confirmation is sent.

If you have not received your tracking email, please check your junk or spam folder before contacting us.

DELIVERY DELAYS

Delivery timeframes are estimates and cannot be guaranteed. Delays may occur due to courier disruptions, severe weather, public holidays, customs processing or other circumstances outside our reasonable control.

Most delayed Australia Post parcels arrive within five business days of their expected delivery date. Australia Post generally allows a missing-item enquiry for a domestic parcel once it is 10 business days beyond the expected delivery date. Australia Post guidance

If your parcel is significantly delayed, please contact us at info@lashalchemy.com.au with your order number so we can assist with an enquiry.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please contact us immediately at info@lashalchemy.com.au if you notice an error in your shipping details.

We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or collected by the courier.

If an order is returned to us because an incorrect or incomplete address was provided, or because the parcel was not collected, additional shipping charges may apply before the order can be resent.

AUTHORITY TO LEAVE

If you authorise a courier to leave your parcel unattended, responsibility for the parcel may transfer once the courier confirms delivery.

Please choose a secure delivery address. If your tracking shows that your parcel has been delivered, first check around the property, with other occupants, building management and nearby safe locations.

LOST OR DAMAGED ORDERS

If your parcel arrives damaged, please email info@lashalchemy.com.au as soon as possible and include:

Your full name
Your order number
Photographs of the damaged item
Photographs of the external packaging
A description of the issue

Please retain the product and packaging while the matter is reviewed.

If your order appears to be lost in transit, contact us with your order number and tracking details. We will work with the delivery provider to investigate.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

CHANGES AND CANCELLATIONS

If you need to request a change or cancellation, contact us immediately at info@lashalchemy.com.au.

We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

CONTACT US

For shipping assistance, please contact:

Lash Alchemy
Email: info@lashalchemy.com.au
Address: 3/2 Beaconsfield-Emerald Road, Beaconsfield VIC 3807, Australia

Please include your order number when contacting us so we can assist you promptly.